We aim to have all flooring delivered to you within 3-5 working days, some items such as accessories are shipped from a different warehouse and may arrive separately if ordered together with flooring.
We can't be specific on delivery times other than between 8am and 6pm Monday to Friday.
Standard delivery times are based on a 3-5 working day timeframe from your point of order, with the cutoff time being 1pm, after 1pm your order will be pushed on to the following working day deliveries. All of our standard sized flooring (which is able to fit onto a single standard size pallet) is delivered via pallet courier, it is assumed that the delivery address will be accessible. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.
We aim to deliver our priority deliveries within 1-3 working days (cutoff time is 11am), there may be occasions where a priority delivery service may not be possible, our team will notify you if this is the case.
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused by you, there's inadequate help available or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £50 which is strictly non-refundable.
It is very important to check every package delivered for any visual damage to the goods and sign for your order on arrival, this means removing any pallet wrap / container and fully inspecting before the delivery driver leaves. In the rare event that you receive damaged goods or there are missing items, it must be noted on the courier's paperwork, if any damage or missed items is reported after the delivery driver has left your property we will be unable to claim for goods damaged or lost in transit. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it as quickly as possible.
We strongly advise against booking installers for your floor until all goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise in the room they are intended for.
Unfortunately at this point in time we do not ship outside of Mainland UK, this is something we may offer in the future but not at this moment in time.