We aim to have all flooring delivered to you within 2-3 working days, some items such as accessories are shipped from a different warehouse and may arrive separately if ordered together with flooring.
We can't be specific on delivery times other than between 8am and 6pm Monday to Friday.
All of our standard sized flooring (which is able to fit onto a single standard size pallet) is delivered via Palletways/Palletforce, it is assumed that the delivery address will be accessible. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused by you, there's inadequate help available or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £42 which is strictly non-refundable.
It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it as quickly as possible.
We strongly advise against booking installers for your floor until all goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise in the room they are intended for.
Unfortunateley at this point in time we do not ship outside of Mainland UK, this is something we may offer in the future but not at this moment in time.