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Delivery Information

We aim to have all flooring delivered to you within 3-5 working days, some items such as accessories are shipped from a different warehouse and may arrive separately if ordered together with flooring.

We can't be specific on delivery times other than between 8am and 6pm Monday to Friday.

Standard Delivery - £42

Standard delivery times are based on a 3-5 working day timeframe from your point of order, with the cutoff time being 1pm, after 1pm your order will be pushed on to the following working day deliveries. All of our standard sized flooring (which is able to fit onto a single standard size pallet) is delivered via pallet courier, it is assumed that the delivery address will be accessible. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

Priority Delivery - £58

We aim to deliver our priority deliveries within 1-3 working days (cutoff time is 11am), there may be occasions where a priority delivery service may not be possible, our team will notify you if this is the case.

Delivery Surcharges

Some parts of the United Kingdom have an increased delivery cost, such as the Scottish Highlands, Northern Ireland, ROI, Off-shore islands and parts of Greater London. If your delivery post code falls within one of these areas, a delivery surcharge may be added to your total, this will be displayed on the payment page before any payment is taken.

Missed Deliveries

If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused by you, there's inadequate help available or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is from £50 which is strictly non-refundable. Some areas will have a higher return fee depending on the distance from our return based in Wolverhampton, this cost will be determined by our courier partners.

Order not as expected

It is very important to check every package delivered for any visual damage to the goods and sign for your order on arrival, this means removing any pallet wrap / container and fully inspecting before the delivery driver leaves. In the rare event that you receive damaged goods or there are missing items, it must be noted on the courier's paperwork, if any damage or missed items is reported after the delivery driver has left your property we will be unable to claim for goods damaged or lost in transit. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it as quickly as possible.

Using Professional Fitters

We strongly advise against booking installers for your floor until all goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise in the room they are intended for.

Deliveries Outside Of Mainland UK

Our couriers are able to deliver to Northern Ireland, ROI, Isle-of-Man, Isle-of-White, Guernsey and other off-shor locations, however there will be a much increased delivery surcharge for these areas. This surcharge will be displayed on your payment page before any payment is taken.

Samples Delivery Service

All samples will be sent with Royal Mail delivery on a first/second class basis, we aim to have samples delivered within 3-4 working days from placing your order. If any samples are not available we will send part of your request, or if none are available we will notify you and refund your delivery fee.

If for any reason your samples don't arrive and we can see it on the royal mail tracking, we will re-send these samples out to you at no additional charge.