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Returns Policy

At Floor Depot we want all of our customers to be completely satisfied with there order, but from time to time the items you have ordered may not be quite what you was expecting, in which case we would be happy to accept returns.

You can return your order up to 7 days after the day of delivery, providing it is in a resalable condition. Please note resalable condition is in its original packaging and unopened. 7 days should give you adequate time to check your order and inform us of your request to return.

Packaging

We advise you to carefully open your packaging without ripping through packaging materials, most products can be carefully opened with a knife down the lines of tape.

Pallet

Request to the delivery driver that you keep the pallet your order arrives on, in the event of a return the carriers state the order must be in a collectable condition before they will collect. Collectable condition is where the product is securely strapped to a pallet and can be loaded via pallet truck back onto a delivery truck.

Refund

By UK Law refunds have to be made within 28 days from the date of return. However, as a company we believe we try to work to a 7 days refund policy, however in most cases we can process this much quicker. If any of your items has any faults we will replace the product at no expense to you as soon as we are made aware with photo evidence to hello@floordepot.co.uk. If you change your mind about your order we can issue a a full refund minus any delivery costs deducted. You are also responsible for postage costs to return your order.

Laminate Orders

All Laminate flooring order returns are subject to a 10% restocking fee, please be aware that this is payable by the customer returning the product.