We aim to have all flooring delivered to you within 2-3 working days, some items such as accessories are shipped from a different warehouse and may arrive separately if ordered together with flooring.
We can't be specific on delivery times other than between 8am and 6pm Monday to Friday.
We offer free delivery on all orders over £299, for orders below £299 your delivery total will be calculated at the point of checkout. If you have any queries about delivery pricing please contact our customer services team who will be happy to help.
All deliveries are made on a lorry or a van, so it is assumed that the delivery address will be accessible. If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are be refused by you, there's inadequate help available or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned. The return delivery charge for failed deliveries is £0.90 per kg.
Order not as expected
It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it as quickly as possible.
Using Professional Fitters
We strongly advise against booking installers for your floor until all goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses. Boards should also be given time to acclimatise in the room they are intended for.
Deliveries Outside Of Mainland UK
Unfortunateley at this point in time we do not ship outside of Mainland UK, this is something we may offer in the future but not at this moment in time.